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Communications and General Support
- Time & Tasks / Time Sheets
Essential for planning and
controlling Times of People and Equipment.
The time of People is often the most expensive resource.
Has it been well used?
You would like to know the time spent by People in the various
Processes to Optimize Time and Reduce Costs and Improve
the Performance of Your Organization?
What about Equipment, how have they being used?
M350 - Cloud Customer Services / Helpdesk
The Internal Helpdesk enables
you to centralize the support to employees in the performance
of their tasks. Can also be used as Suggestion and Complaint
Boxes and much more.
Externally, it enables Cloud
Customer Services for both Customers and Citizens in General,
from Post-Sales support and General Assistance to the interaction
of Citizens with Public Bodies.
For example, it supports traditional
IT Helpdesk, Customer care, Care Services in general, care
of Citizens allowing them to put their questions to the
Municipality / City, a Department of Lost and Found, etc.
Essential for the ISO 9000:2008
- Document Management on the Web
Good Document Management is increasingly essential to
This Module allows you to set up and manage a General
Archive Organizer and Document Integrator and thus add a
lot of value to the Organization.
And being on the Web makes all the difference - it's
available anytime, from anywhere, to anyone who's
This Module focuses on Document Item Records to which
Documents and Files (and other objects) are attached,
whether scanned in the Cloud or in other forms
Documental Items are organized in Folder Structures, in
Documental Items may be associated with Administrative
Proceedings, records of treatments given to the
And with this, it is also easier to meet the ISO 9001:
2015 Quality requirements.
M510 - Office & Document Management
You can start out with Office
Incoming and Outgoing Items only.
Then you can implement tracking
of Internal Circulation of Documents, including Administrative
Acts as Administrative Reviews
and Information on the Documents, determination of Procedures
to be followed, Approvals and Orders in general.
And you can also implement
the Document Scanning and if you want, the end of Paper
And always fulfilling the
requirements of ISO 9001:2008 Quality Standards..
- Management of Libraries / Titles
Many Organizations keep libraries even if only for magazines
and technical books to support their activity.
And there are, of course, more traditional libraries, e.g.,
With this Module you can manage Libraries and Titles in
general, from the Thematic Organization to the Registration
of Titles, their connection with Authors and others, their
Circulation and Loans.
- Quality Management
It is up to the
Quality Management Systems (QMS) to ensure that there is
compliance in Processes, Products and Services
considered critical to the Organizations.
Conformity between what exists and happens, and what was
established and should exist and happen. And, in case of
nonconformities, contribute to solve them.
For this purpose, this Module supports a General
Repository of Information and Documentation on Business
Processes and related Entities, Objects and Events.
It also supports the specific and documentable treatment
of Events such as Meetings, Decisions, Plans, Objectives
and Goals, Communications, Testing, Calibrations,
Complaints, Nonconformities and Audits, as well as Items
whose compliance should be analyzed by the QMS, and
other attributes of the Entities, or characteristics of
Products and Services.
- Evaluation of/by Trd Parties
Running after the ISO 9000:2008
This requires your Organization
to be assessed by Third Parties, and Third Parties to be
evaluated by your Organization
Third Parties who may be Customers
and Suppliers, but also others whom your Organization deals
with. You can count on this Module for that.
- Notes, Subjects and Tasks
Benefit from a type of Controlled Communication in accordance
with the ISO 9000:2008 requirements.
It's not like ordinary e-mails whose subjects are scattered
throughout mailboxes and cannot be either rebuilt or audited.
Rather, everything is centralized
in a database accessible as a whole by whoever is authorized
to do so.
There is also a Shared Electronic
Notebook so that what is relevant to the Subjects and Tasks
at issue can be registered.